Privacy Policy

We collect information directly from you when you interact with our platform, as well as automatically through your use of the website.

We use collected information ethically and exclusively to provide and improve our services:

• Booking Management: To process, confirm, and manage your court reservations and temporary holds.
• Customer Communication: To send booking confirmations, updates, and respond to your enquiries.
• Operations & Security: To protect the integrity of our booking system, prevent fraudulent reservations, and maintain facility security.
• Service Improvement: To analyse usage trends and improve our website's functionality and user experience.

We do not use your data for targeted advertising, profiling, or any purpose beyond what is directly necessary to operate Padelocity.

Padelocity employs modern, industry-standard practices to secure your data end-to-end:

• Secure Infrastructure: Our systems are built on top of enterprise-grade, SOC 2 compliant infrastructure. Your data is stored in highly secure cloud environments with strict access controls.
• Access Control: We enforce strict access policies ensuring that your personal data remains private. Only authorised personnel have access to the necessary operational records.
• System Integrity: All booking and payment processes are securely validated on our servers to prevent unauthorized modifications or tampering.
• Data Minimisation: We collect only the information strictly necessary for the booking process and facility operations — nothing more.

We do not sell, rent, or trade your personal information to any third party. We share data only in the following limited circumstances:

• Service Providers: Trusted third-party providers (such as secure cloud hosting and designated payment processors) who assist in operating our platform. These providers are strictly bound by data processing agreements and confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, or in response to a valid governmental request, to protect our rights, or to ensure the safety of our facility and patrons.

We use essential cookies and session-tracking technologies strictly for operational purposes:

• Essential Session Cookies: We use essential cookies to maintain your session securely during the booking process, ensuring your selected slots are held while you complete your reservation.
• Authentication Cookies: If you log in as a registered member or admin, we use secure, HTTP-only session cookies to authenticate your access securely.
• No Tracking Cookies: We do not use third-party advertising, analytics tracking, or persistent profiling cookies.

You may configure your browser to decline cookies, but please note that doing so will prevent you from completing a court booking.

You have the following rights regarding the personal data we hold about you:

• Access & Correction: You may request to view or correct the personal data we hold about you at any time.
• Deletion: You may request deletion of your personal data. We will honour such requests subject to our obligation to retain certain records for legal or operational reasons (e.g. completed payment ledgers and confirmed bookings).
• Objection: You may object to the processing of your personal data where we rely on legitimate interests, where applicable under local law.

To exercise any of these rights, please contact us using the details in Section 8.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: